Analytical Study of Customer Review Sentiment and Education Classification as the Basis for Customer Service Management in the Blu BCA Application. JMKSP (Jurnal Manajemen, Kepemimpinan, dan Supervisi Pendidikan), [S. l.], v. 10, n. 2, p. 1593–1602, 2026. DOI: 10.31851/jmksp.v10i2.21016. Disponível em: https://jurnal.univpgri-palembang.ac.id/index.php/JMKSP/article/view/21016. Acesso em: 21 jun. 2026.