Educational and Research Cultures in Enhancing Hospital Service Quality Transformation: A Case Study of Arafah Islamic Hospital Jambi

Dewi Lestari; Nursifa Hasanah; Mukhtar   Latif; Ahmad Ridwan

doi:10.31851/jmksp.v11i1.22313

Authors

Dewi Lestari UIN Sulthan Thaha Saifuddin Jambi, Indonesia
Nursifa Hasanah UIN Sulthan Thaha Saifuddin Jambi, Indonesia
Mukhtar Latif UIN Sulthan Thaha Saifuddin Jambi, Indonesia
Ahmad Ridwan UIN Sulthan Thaha Saifuddin Jambi, Indonesia

DOI:

https://doi.org/10.31851/jmksp.v11i1.22313

Keywords:

Educational Culture, Research Culture, Healthcare Quality Transformation, Arafah Islamic Hospital Jambi

Abstract

The transformation of hospital service quality has become a strategic necessity in response to the increasing public demand for safe and effective healthcare services. One of the key factors capable of driving such transformation is the strengthening of educational and research cultures as integral components of hospital organizational culture. However, studies examining the role of educational and research cultures in improving hospital service quality, particularly in Islamic-based hospitals, remain relatively limited. This study aims to analyze the implementation of educational and research cultures in enhancing service quality transformation at Arafah Islamic Hospital Jambi, identify the supporting and inhibiting factors affecting their implementation, and explain their contribution to improving hospital service quality. This study employed a qualitative approach using a case study design. Data were collected through in-depth interviews, observations, and documentation involving the hospital director, quality committee members, the education and training division, and healthcare professionals involved in quality improvement and research programs. Data were analyzed using the interactive model of Miles, Huberman, and Saldaña, which consists of data condensation, data display, and conclusion drawing and verification. Data trustworthiness was ensured through source triangulation, technique triangulation, and member checking. The findings reveal that the educational culture was manifested through continuous training programs, clinical meetings, scientific seminars, and healthcare competency development, while the research culture was implemented through internal research activities, the application of evidence-based practice, and the development of data-driven service innovations. The synergy among educational culture, research culture, leadership, and management commitment was proven to promote improvements in service quality, patient safety, and a culture of continuous improvement. This study proposes a service quality transformation model that positions educational and research cultures as the primary drivers of hospital quality improvement.

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