User Trust in Educational Services in Enhancing the Effectiveness of Early Childhood Education Management in Jambi Province (a Study at TK Islam Mumtaz, TK Islam Darul Arifin, and TK Islam Alwasliah)
DOI:
https://doi.org/10.31851/jmksp.v11i1.22311Keywords:
Educational Service Users' Trust, Early Childhood Education Management, Management Effectiveness, Parental Participation, Multisite StudyAbstract
Trust in educational service providers is one of the strategic factors in determining the effectiveness of Early Childhood Education (ECE) institution management. The increasing number of ECE institutions and the growing public expectations regarding the quality of educational services have required educational managers not only to provide high-quality services but also to establish and maintain public trust in the educational processes they implement. This study aims to analyze the trust of educational service users at TK Islam Mumtaz, TK Islam Darul Arifin, and TK Islam Alwasliah, as well as to examine its role in improving the effectiveness of ECE management and the factors that support or hinder its development. This study employed a qualitative approach using a multisite research design. Data were collected through interviews, observations, and document analysis involving principals, teachers, administrative staff, school committee members, and parents as research informants. Data analysis was conducted through single-site analysis and cross-site analysis using the interactive model developed by Miles, Huberman, and Saldaña. The findings indicate that trust in educational service providers is developed through teacher competence, transparent management practices, effective communication between schools and parents, consistency in implementing educational programs, and the service culture fostered by each institution. Although the three institutions demonstrated relatively similar general patterns, each possessed distinctive characteristics in building community trust. Such trust contributed to increased parental participation, greater loyalty among educational service users, stability in student enrollment, and improved effectiveness of ECE institution management. Furthermore, the study found that the supporting and inhibiting factors influencing trust formation varied across institutions according to their organizational characteristics and the social conditions of their respective communities.
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